FAQs
Sizing
What size am I?
Fit is so important in your activewear, and we want to help you find the right size. Use our size guide and a measuring tape to find the right fit. If you still have questions or want to check a specific product, email hello@earthletica.com.
Do all your sizes fit similarly?
Our sizing is consistent, but some fabrics are more compressive than others.
Our BodySculpt fabric offers greater compression and support, while SoftSculpt is designed for comfortable all day wear.
If you’re between sizes or have any questions, email hello@earthletica.com.
I ordered the wrong size, what now?
No dramas. Eligible items can be returned for a different size within 30 days of delivery, provided they are unworn, unwashed and in their original condition.
Australian customers can lodge a size exchange through our Returns Portal.
International customers can request a size exchange by emailing hello@earthletica.com before returning an item. International customers are responsible for arranging and paying for tracked return shipping to Australia.
Exchanges are subject to stock availability. Sale items cannot be returned unless faulty.
Returns
Can I return an item if I have a change of heart?
Sometimes you change your mind. We get it. Eligible items can be returned within 30 days of delivery for an exchange, store credit or refund, provided they are unworn, unwashed and in their original condition with the original tags attached.
Australian customers can lodge a return through our Returns Portal.
International customers can request a return by emailing hello@earthletica.com and are responsible for arranging and paying for tracked return shipping to Australia.
How do I return an item?
Australian customers can lodge a return through our online Returns Portal. Follow the prompts to choose an exchange, store credit or refund, then print the return label or use the QR code at an Australia Post outlet.
International customers can request a return by emailing hello@earthletica.com within 30 days of delivery. Please wait for approval and return instructions before sending the item. International customers are responsible for arranging and paying for tracked return shipping to Australia.
Will I receive a credit or a refund?
For eligible change of mind returns requested within 30 days of delivery, you can choose an exchange, store credit or a refund.
For Australian returns, size exchanges include free return shipping. Store credit includes a 10% bonus and free return shipping.
If you choose a refund, the cost of your return label will be deducted from your refund. The exact cost will be shown in the Returns Portal before you confirm your return.
International customers can request an exchange, store credit with a 10% bonus or a refund by emailing hello@earthletica.com. International customers are responsible for arranging and paying for tracked return shipping to Australia.
Exchanges are subject to stock availability.
Are there any items I can't return?
Complimentary or promotional items, sale items and gift cards cannot be returned for change of mind. Items that have been worn, washed, marked or damaged also cannot be returned for change of mind. Eligible items must be returned within 30 days of delivery with their original tags attached.
These restrictions do not affect any rights you may have in relation to faulty, damaged, incorrect or misdescribed goods under the Australian Consumer Law.
Product
How do I take care of my Earthletica pieces?
To get the most out of your Earthletica pieces and keep them with you through years of workouts, wash them in cold water on a short cycle with other activewear in similar colours.
Dry flat in the sunshine when possible and avoid tumble drying. Our founder Bronte washes her sports bras in a wash bag to help prevent tangling and stretching.
How do I upcycle my Earthletica pieces?
We love it when our garments get a second life. After years of wear, at the end of their workout life, our gear can be recycled into other items through Upparel. Earn a discount on a future Earthletica purchase when you send old clothes to our recycling partner, Upparel.
What does sustainability mean at Earthletica?
From products to packaging, every piece we produce is made from recycled or renewable materials. Here’s how our products stack up:
Packaging: Carbon-neutral, recyclable paper printed with soy-based inks and sourced in line with responsible forestry practices.
Activewear: Recycled fabrics tested and certified free from over 1,000 harmful chemicals.
Tees: 100% organic cotton.
How is Earthletica different?
We’re created by women, for women who want to move better. We know you want your gear to be better for you (i.e. low-tox, well tailored, sweat wicking and comfortable as!) and better for the planet (recycled at the start and upcycled at the end of the product’s life).
We make every piece from this ethos, and we always have. We’re not about trends. We’re about real sustained progress and striving to be better.
There is still a lot of work to do, but we’ll always be transparent about where we want to keep improving.
Current state:
• World first Bronte Jacket, free from PFAS, 100% recycled with a tapeless recycled zipper
• Female activewear that’s proudly designed on Australian soil
• Our activewear is tested for over 1,000 harmful chemicals (OEKO-TEX® 100 certified)
• Our tights, shorts and crops are made using 75% recycled materials sourced from fishing nets, material scraps and post consumer waste (GRS certified)
• Our outerwear (T-shirts, jumpers and trackies) is made from 100% natural materials (GOTS certified)
• A limited range of sizing (6 to 14) as we begin building our community
Future state:
• Continue natural fibres in outerwear
• Continue to innovate with plant based elastane, new natural fibres and recycled elastane to maintain quality and continue moving away from plastic usage
• Increase our sizing range to support our growing community
• Continue testing for harmful chemicals and stay at the forefront of research into active bodies
• Let the men in on the action (it’s rude to ignore half the population)
What is low-tox activewear and why do I care about it?
Lots of activewear fabrics use harsh dyes and chemical finishes that can be absorbed into your skin while sweating. We think you deserve better. All of our products are OEKO-TEX® 100 certified, which means they are tested for over 1,000 harmful chemicals. This provides third party verification at the strictest level available.
It means you can work hard and sweat cleaner, knowing your activewear is low-tox.
Why do you need elastane?
Elastane or elastic is what gives fabric stretch and compression. It’s a synthetic fibre but it is so necessary for activewear (even close to body cotton or wool needs a small amount of elastane).
So we can’t promise you there will be no elastane in your activewear. What we can promise is that it will be tested free of harmful chemicals (OEKO-TEX® 100 standard) and that we are investigating new breakthroughs in plant based elastane.
We are always looking for new ways to bring you great products that perform under pressure and go the distance.
Read more about our impact here.
What certifications do Earthletica fabrics have?
We have quite a few! We use third party certifiers so you can trust what’s on the label.
Our activewear is OEKO-TEX® 100 certified, meaning it is tested for over 1,000 harmful chemicals.
Our cotton jumpers and shirts are GOTS certified, meaning they are certified organic.
Our recycled nylon is GRS certified, meaning it is tracked through its supply chain and certified recycled.
Check out our certifications here.
Why recycled?
The activewear industry creates over 42 million tonnes of plastic waste annually. Most activewear brands take new plastic and make it into elastane (the part of the fabric that helps your pants stay up). This new plastic is often treated with harsh chemicals and ends up in landfill at the end of its product life.
We know that using recycled materials is better for the environment, but we also wanted to make it better for you. That’s why we test all our products for over 1,000 harmful chemicals.
Read more or check out our certifications.
We also partner with Upparel to upcycle all our gear at the end of its useful life.
Shipping
How long will it take to send my order?
The anticipation of your order! You won’t have to wait too long. For orders placed before 11 am on a business day, we ship the same day. Orders placed after 11 am or on weekends are shipped the next business day.
Please contact us at hello@earthletica.com if you have any issues tracking your order.
Do you ship internationally?
Yes, we ship worldwide! Check our Refund Policy for information about international returns.
Other
What payment methods are accepted?
We say yes to almost everything! You can use Visa, Mastercard, Afterpay, PayPal or Apple Pay at checkout.
Are payments secure?
We use Shopify, which includes enterprise grade payment security, so you can rest assured that your payments are safe.
Still have questions?
We love extra curious people! Contact us with any other questions you have, and we’ll get you some answers.
